This HND piece examines a problem that doesn't nearly get the coverage it should. Although reliable statistics are difficult to come by, even the lowest estimates suggest that more than 20 percent of medical appointments result in no-shows, with no notification to the provider.
Any number of reasons are proffered to explain this, but at the very least, the lost revenue needs to be made up somehow, and eventually that means higher costs for everyone.
Since the biggest stated reason for missing the appointment is simply that the patient forgot, one increasingly popular approach is for the provider to use text messages to remind the patient. We spotlight a brand new service that does just this.
Read the complete article.